Main Content

Quality Policy

The quality of the products and services delivered by the OGCIO to users/customers is the concern of every person in the organisation. All personnel should thus be involved creatively in providing high-quality products and services through :
 

• Their responsiveness to user/customer needs;
• The provision of satisfying work and meaningful careers for all employees;
• The constant measurement and monitoring of all operations;
• The continuous improvement of procedures, processes, products, and services; and
• The performance of operations in a responsible manner.

The project teams in OGCIO are required to observe the following quality requirements : ( Project Planning, Quality Planning, Requirement Review, Development Planning, Design and Implementation, Testing and Validation, Acceptance, Delivery and Installation, Maintenance, Configuration Management, Document and Data Control, Training )
 

Quality Requirements
Project Planning 1. Plan, monitor and control project in accordance with the adopted project management method, say, "Projects IN Controlled Environments" (PRINCE) Method 2. Estimate resources using Function Point Analysis (FPA) and other appropriate methods
Quality Planning 3. Follow the Quality Planning (QP) Procedures and Quality Assurance Review (QAR) Procedures in ensuring that all products/services produced satisfy both OGCIO's and client department's stated requirements 4. Maintain accurate and legible quality records
Requirement Review 5. Clearly define user requirements and produce user requirement specifications 6. Conduct review of requirements
Development Planning 7. Plan with considerations on development methodology, such as Structured Systems Analysis and Design Methodology (SSADM), Rapid Application Development (RAD) or Object Oriented Methodology (OOM), to be applied
Design and Implementation 8. Use methodology, such as SSADM, RAD or OOM, and its related tools in transforming user requirements into an application system product 9. Design with consideration on Interoperability Framework 10. Apply and follow work steps, verification processes, standards and procedures; and produce required inputs and outputs according to SSADM / RAD / OOM and the adopted project management method 11. Produce implementation documents according to the Documentation Standards of OGCIO
Testing and Validation 12. Follow the Guidelines on Application Software Testing 13. Perform test planning and control, produce test documentation, apply test tools and techniques and follow checklists for different levels of testing
Acceptance 14. Organise acceptance test to determine whether the finished system meets the user requirements and is acceptable to the user 15. Assist user to prepare acceptance test plan and specification
Delivery and Installation 16. Oversee site preparation, hardware and software installation, and operating environment set-up; produce documentation; arrange training and hand over of system to operation
Maintenance 17. Follow the standard procedures as stated in the Guidelines on System Maintenance Cycle
Configuration Management 18. Follow the standard procedures as specified in Software Configuration Management Process Guide
Document and Data Control 19. Produce master lists to properly control all documents and data related to the project and the system 20. Produce documents and data as required under the adopted project management method, FPA, SSADM / RAD / OOM, and QM 21. Produce documents according to Document Style Manual if applicable
Training 22. Train staff and users adequately to perform their task.

Documents of Quality Management

Quality Manual	Quality Planning Procedure
This manual defines the organisation, policies and principles of our Quality Management System that is applied to our application system development work at OGCIO.	This is a standard procedure for the project manager to define the quality-related requirements at project planning of a System Development Life Cycle project.
Quality Assurance Review Procedure
This document establishes the minimum requirements and procedure of formal quality assurance processes for System Development Life Cycle projects in OGCIO.