Government strives to provide one-stop-shop services
20 - 04 - 2001

The Government is fostering a new culture of collaboration where departments will work together to provide integrated and seamless service to Government officers internally and to the public at large.

The Director of Information Technology Services, Mr Lau Kam-hung, said this at the opening of a conference on the application, opportunities and benefits of government portals for senior civil servants. The conference is organised by the Information Technology Services Department (ITSD) today (April 20).

"The use of IT has become an integral part of the business of each Government bureau and department. Through the use of Internet technologies, the Government has built a foundation for e-Business development within and outside the Government," said Mr Lau.

"Portal technology is one of those that will enable us to improve our services and conduct transactions among government departments, with the public, business and our colleagues."

"The concept of e-Government at its heart is the global approach to managing government services through process re-engineering and developing a new mode of public service delivery. The support from senior departmental managers is essential as they will play an increasingly important role in the transformation process," he said.

The Government has made use of portal technology to showcase e-Business development with the launch of the Central Cyber Government Office (CCGO) in August 2000 and the Electronic Services Delivery Scheme (ESD) in December 2000.

CCGO is an Intranet platform for government-wide electronic services and dissemination of information within the government. ESD is an Internet platform to provide a wide range of services which the public can acquire 24 hours a day, seven days a week.

The theme of today's conference is "Government through the Portal". Representatives from the Information Technology and Broadcasting Bureau spoke on the Government's strategy on e-Government. Other speakers both local and overseas talked about their experience in using portal technology in transforming to e-Government.

The seminar organised by the ITSD today is another move to promote the awareness of the application, opportunities and benefits of government portal to the civil servants in order to provide one-stop-service to the public. More than 400 participants have enrolled for the conference.

- ENDS -