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Quality Policy
The quality of the products and services delivered by the OGCIO to users/customers is the concern of every
person in the organisation. All personnel should thus be involved creatively in providing high-quality products and services through :
Their responsiveness to user/customer needs; The provision of satisfying work and meaningful careers for all employees; The constant measurement and monitoring of all operations; The continuous improvement of procedures, processes, products, and services; and The performance of operations in a responsible manner.
The quality of products and services will be maintained in accordance with current OGCIO policy, standards and procedures.
The Quality System will embrace a Total Quality Management philosophy and will comply with appropriate international quality standards.
Quality Requirements
The project teams in OGCIO are required to observe the following quality requirements : ( Project Planning, Quality Planning,
Requirement Review, Development Planning, Design and Implementation, Testing and Validation, Acceptance,
Delivery and Installation, Maintenance, Configuration Management, Document and Data Control, Training )
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Quality Requirements
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Project Planning
Plan, monitor and control project in accordance with "Projects IN Controlled Environments" (PRINCE) Methodology Estimate resources using Function Point Analysis (FPA) and other appropriate methods
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Quality Planning
Follow the Quality Planning (QP) Procedures and Quality Assurance Review (QAR) Procedures in ensuring that all products/services produced satisfy both OGCIO's and client department's stated requirements Maintain accurate and legible quality records
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Requirement Review
Clearly define user requirements and produce user requirement specifications Conduct review of requirements
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Development Planning
Plan with considerations on development methodologies to be applied such as Structured Systems Analysis and Design Methodology (SSADM), Rapid
Application Development (RAD) and Object Oriented Methodology (OOM)
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Design and Implementation
Use methodologies such as SSADM, RAD, OOM and its related tools in transforming user requirements into an application system product Design with consideration on Interoperability Framework Apply and follow work steps, verification processes, standards and procedures; and produce required inputs and outputs according to SSADM, RAD, OOM and PRINCE Produce implementation documents according to the Documentation Standards of OGCIO
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Testing and Validation
Follow the Guidelines on Application Software Testing Perform test planning and control, produce test documentation, apply
test tools and techniques and follow checklists for different levels of testing
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Acceptance
Organize acceptance test to determine whether the finished system
meets the user requirements and is acceptable to the user Assist user to prepare acceptance test plan and specification
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Delivery and Installation
Oversee site preparation, hardware and software installation, and operating environment set-up; produce documentation; arrange training and hand over of system to operation
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Maintenance
Follow the standard procedures as stated in the Guidelines on System Maintenance Cycle
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Configuration Management
Follow the standard procedures as specified in Software Configuration Management Process Guide
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Document and Data Control
Produce master lists to properly control all documents and data related to the project and the system Produce documents and data as required under PRINCE, FPA, SSADM, RAD, OOM and QM Produce documents according to Document Style Manual if applicable
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Training
Train staff and users adequately to perform their task.
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Documents of Quality Management
 Quality Manual |
Quality Planning Procedure |
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This manual defines the organization, policies and principles
of our Quality Management System that is applied to our application system development work at OGCIO.
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This is a standard procedure for the project manager to define
the quality-related requirements at project planning of a System Development Life Cycle project. |
| Quality Assurance Review Procedure |
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This document establishes the minimum requirements and procedure
of formal quality assurance processes for System Development Life Cycle projects in OGCIO.
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