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Performance Pledges

The OGCIO provides a diagnostic service in which the operations of individual departments are studied and appropriate IT solutions are developed and applied. 

We pledge to adhere to  

  • for most services - 95% within the targets normally expressed in terms of maximum turnaround time in working days
  • for consultancy, design or implementation services - targets are defined in work plans which contain work schedules, the timing and the level of client input
  • for on-going services - targets for each service are defined in service level documents agreed with the clients

The extent to which our pledge is met :

Monitoring of Our Pledge