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Encompasses multiple disciplines, including technology architects, solution architects, and enterprise architects. Responsible for delivering business value to customers by architecting effective information systems solutions that address the customer’s business problems, needs and opportunities, in a manner consistent with company’s strategic and business goals. Have knowledge of architectural frameworks, methodologies, and tools and understand how to apply this knowledge to successfully deliver customer projects. Establish and maintain a professional working relationship at multiple levels both internally and with the customer by understanding the customer’s business context and their unique situation. Collaborate with both internal and external/industry experts to anticipate customer needs in order to facilitate the definition and development of the solution. Strong supporters of the professional development framework for their profession and use the knowledge and best practice derived from their professional associations to the benefit of their customers. Collaborate with project managers to ensure effective and efficient development, delivery, deployment, operation and support of these IS solutions. Collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned account(s).
Responsibilities
- Architect custom solutions of project or operational scope.
- Customise reusable solutions of project and program or operational scope.
- Capture and share architectural IP at the component level.
- Contribute to the profession within a global business unit.
- Oversee the implementation of architectures of project scope. (Note: for project-based solutions only.)
- Contribute to the architect profession at local and regional level.
- Contribute as a team member to an operational, integration or application architecture, requirements, design, implementation, or on-going operations deliverables.
- Tailor the company product and service offerings to architect solutions to meet customer needs.
- Assess technical impact of multiple technologies/strategies.
- Identify and address technical or operational risks.
Education and Experience Required
- Industry experience - 5 years or more.
- Bachelor's degree in computer science or related field, or equivalent experience.
Knowledge and Skills
| Architecting: (+) |
| Architecting: (-) |
- Ability to understand the customer's business problem, need, or opportunity and to design an IS solution that appropriately addresses the business problem.
- Ability to create the design, development, deployment, and technical quality of small to medium IT-based solutions (typically within one technology or specialty area).
- Able to provide architectural direction for a single small to medium sized projects.
- Understands the company's architecture methodology.
- Applies appropriate methodologies and SME knowledge to resolve business issues. For example, when planning an operational solution (rather than a project solution), the architect understands how to use the company's Solution Development Lifecycle (SDL).
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| Business Acumen: (+) |
| Business Acumen: (-) |
- Identifies technical risks and challenges the customer should expect to encounter with the solution.
- Translate a customer RFP into a requirements document and proposal.
- Ability to apply business management and financial concepts and general aspects of business contracts. Use this knowledge to analyse business needs and develop meaningful technical recommendations.
- Translate verbal requirements gathered in customer meetings into requirements documents, statements of work, and proposals.
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| Technical: (+) |
| Technical: (-) |
- Basic IT industry knowledge in specific areas.
- Is aware of future technology or operational trends as they relate to and support customer technical requirements.
- Demonstrates a basic knowledge across multiple technical or operational disciplines.
- Is a master of at least one technical or operational discipline.
- Able to design planning for accessibility, scalability, and availability.
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| Engagement Delivery: (+) |
| Engagement Delivery: (-) |
- Ability to write Statements of Work for small to medium size solutions for single technologies or operational areas.
- Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for small to medium size projects.
- Able to assist the project manager to develop detailed project plans and work breakdown structures.
- Successfully works on project teams (individual success is defined by impact to the project).
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| Opportunity Pursuit: (+) |
| Opportunity Pursuit: (-) |
- Able to play a leadership role in business development activities for small to medium opportunities.
- Lead in identifying, qualifying, and closing small to medium opportunities.
- Develop and deliver sales presentations at CIO and IT management levels for small to medium opportunities.
- Position the company offering against the competition.
- Play key role in preparing proposals and bids for small to medium opportunities.
- Participate in internal review and Solution Opportunity Approval and Review (SOAR) process.
- Demonstrates good consultative, solution selling skills.
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| Leadership: (+) |
| Leadership: (-) |
- Assists the project manager as necessary. For architectures of project scope may include the technical management of staff assigned to implementation team.
- Participates in the architect profession at the local level.
- Collaborates effectively with the project manager to implement project plan.
- Coaches and mentors aspiring architects.
- Participates in defining the company unit's processes, standards, and policies.
- Serves as a lead architect of small to medium projects.
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| Consulting: (+) |
| Consulting: (-) |
- Build and manage relationship at CIO and CIO staff level.
- Has the ability to influence customers.
- Ability to technically or operationally consider all sides of an issue within the contexts of time, breadth, and range of options.
- Ability to systematically gather, assess and apply technical or operational and sales/marketing information for business decisions.
- Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustable image.
- Ability to articulate technical or operational problems or issues into understandable business terms.
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| Communication: (+) |
| Communication: (-) |
- Able to design and present high-impact messages to customer.
- Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audience levels.
- Ability to use prepared and original materials to communicate with the customer. Communicates mostly tactical information and some strategic information.
- Excellent speaking and writing skills.
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Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer.
Responsibilities
- Manages customer project delivery.
- Manages revenue as detailed in Impact Section.
- Leads large/moderately complex/local or sub-region projects with medium/high risk.
- Handles medium complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds approved budgets.
- Provides reliable financial forecasts to the management.
- Manages business development.
- Identifies and develops new opportunities on current project.
- Supports qualification and opportunity assessment for large and moderately complex opportunities.
- Acts as opportunity manager for medium to high risk deals.
- Manages client relationships.
- Manages mid to upper level client delivery relationships.
- Frequently represents the organisation to external customers/clients.
- Manages project team.
- Manages internal as well as external resources with a team size less than 20 people.
- Mentors and encourages skill development of project team members.
- Provides performance review input and indication of area of development for team members.
Education and Experience Required
- First Level University degree.
- 5 years experience in project management or in like roles/businesses.
Knowledge and Skills
- Demonstrates an in-depth understanding of key company services' operational policies, processes and methodologies applicable to project management.
- Speaks with expertise to many layers of depth related to project management methods.
- Participates in the company PM Professions Community on the PMP certification path.
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Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organisation and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organisation’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Responsibilities
- Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
- Occasionally responsible for providing a detailed technical design for enterprise solutions.
- Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
- Often leads small to medium technical projects.
- Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
- Liaises with Solutions Architect as appropriate.
- Provides technical support and input on the application of technology to a defined business segment.
- Provides advice on solution and integration opportunities to defined segments.
- Provides technical leadership on specific integration activities that are part of an engagement.
- Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
- Communicates across client community, and is viewed as adding value.
- Demonstrates execution of the company strategy.
- Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
- Role models knowledge sharing and re-use within practice or profession.
- Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
- Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
- Participates in the selling process in C&I and works with sales/principals on pre-sales activities.
Education and Experience Required
- 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
Knowledge and Skills
- Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
- Has led small team in delivery of a specific deliverable.
- Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.
- Possesses advanced level of business, technical, or functional knowledge.
- Has ability to perform/drive resolution of problems on combinations and interactions of products.
- Ability to apply technology and consulting to solve a client business problem.
- Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
- Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
- Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
- Ability to work with a team to provide written responses to technical proposals and/or reports/documentation for delivery.
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