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In the 2009-10 Policy Address, the Chief Executive announced that convenient and suitable Internet learning opportunities should be provided for students in need through tripartite collaboration between the community, the business sector and the Government in order to mitigate the impact of the digital divide on the quality of learning.

In the 2010-11 Budget, the Financial Secretary proposed to facilitate Internet learning by students from low-income families through a two-pronged strategy.  It includes granting a cash subsidy on Internet access charges to these families, and offering economical Internet services and complementary support to the students and their parents.

The Subsidy for Internet Access Charges has been disbursed annually to eligible families since the 2010/11 school year.  On the other hand, the Internet Learning Support Programme (ILSP), named “i Learn at home”, was launched on 14 July 2011 to help the eligible families acquire affordable computer equipment and Internet access service, and to provide the students and their parents of these families with user and social support to enable their effective use of the subsidy and proper use of the associated educational opportunities.  Targets of the ILSP are families eligible for receiving the Subsidy for Internet Access Charges under the Comprehensive Social Security Assistance (CSSA) scheme or through the Student Finance Office (SFO) of the Working Family and Student Financial Assistance Agency (WFSFAA).

The OGCIO has engaged two non-profit organisations, namely The Boys’ and Girls’ Clubs Association of Hong Kong (BGCA) and WebOrganic (Implementers), to implement the programme in the Eastern and Western parts of Hong Kong respectively.

Services provided under the ILSP will be gradually concluded before 31 August 2018.  After 31 August 2018, the service centres of the two Implementers will stop providing services related to the ILSP.  For contracts that are made under the ILSP and still effective, the Implementers and their Internet service providers will provide the relevant services until contract expiry without being affected by the end of the ILSP.  To support needy students to undertake Internet learning at home, the SFO of the WFSFAA and the Social Welfare Department will continue to disburse the Subsidy for Internet Access Charges to eligible families.

Moreover, the two Implementers have accumulated experience in supporting Internet learning for students from low-income families after years of operation.  From the 2018/19 school year onwards, they will continue to provide Internet learning support services to students from low-income families .  They have also set out respective service scopes and are currently drawing up the related details.  Among the services, WebOrganic will offer broadband services at discounted prices to low-income families across the territory and BGCA will provide computer check-up and computer technical support to their eligible members from low-income families.  Other Internet learning support services provided by the two Implementers include training and social support, etc.  For enquiries, please contact the Implementer that serves your residential district.  The hotline telephone numbers are as follows:

BGCA WebOrganic

Kowloon City
Kwun Tong
Sai Kung
Sha Tin
Tai Po
Wong Tai Sin

Central & Western
Kwai Tsing
Sham Shui Po
Tsuen Wan
Tuen Mun
Wan Chai
Yau Tsim Mong
Yuen Long

Hotline : 2520 5820 Hotline : 2922 9200
Email : Email :
Website : Website :

You are welcome to visit the programme portal for useful information like service centre locations, Internet learning resources as well as some frequently asked questions about the programme.

Go to Programme Portal of i Learn at home

Details of the services of the two Implementers are available on their thematic portals for the programme.

Go to the Programme Portal of BGCA

Go to the Programme Portal of WebOrganic

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Internet Learning Support Programme

Internet Learning Support Programme

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