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OGCIO

Level AAA − WCAG 2.0 Success Criterion 3.3.5 − Help

Make sure users can always access the help functions which specifically address what they are trying to do. They should not be expected to have to wade through webpages of help text.

Before Rectification

A web form sample for entering the 'Job Number'.

Users could have difficulties in looking for "Job Number" without a specific help function.

After Rectification

A web form sample for entering 'the Job Number' and with a Help feature to indicate where the user can find the 'Job Number'.

It is important to have help functions that specifically relate to the content the users are currently viewing. The above example shows how this can be achieved.

WCAG 2.0 Reference:

http://www.w3.org/TR/UNDERSTANDING-WCAG20/minimize-error-context-help.html