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OGCIO

Best Practices for Business Analyst (BA)

1. Purpose

This document aims to provide guidance to B/Ds on instituting the role of BA and in conducting business analysis effectively based on industry best practices for IT system development projects.

2. What is Business Analysis?

Business analysis refers to the identification and analysis of business problems, needs and opportunities through participation in the system development life cycle (SDLC) to help achieve the organisation’s strategic vision and business goals.

3. Business Analyst

BA is responsible for performing the business analysis functions for IT system development projects such as analysing business needs, facilitating elicitation of user requirements, documenting and prioritising business requirements, verifying major project deliverables, exploring business reengineering opportunities and workflow from business perspective, and facilitating effective communication between business and IT sides.

4. BA in SDLC

BA’s key activities in SDLC are:

  • Business Analysis Planning - prepare and plan business analysis activities;
  • Business Case Definition - assist in identifying business needs and defining project scope and approaches;
  • Requirements Definition - facilitate the elicitation and analysis of requirements;
  • Assessment for System Implementation - help users to assess the proposed system option and review organisation readiness for implementation;
  • System Implementation and Acceptance - assist users in performing user acceptance test, and coordinate pre-production and roll-out activities; and
  • System Evaluation - evaluate the system against business needs and benefits.

PDF file formatClick here to download PDF file of Best Practices for BA

PDF file formatClick here to download PDF file of Best Practices for BA (Appendix A - Techniques and Tools for BA)

PDF file formatClick here to download PDF file of Best Practices for BA (Appendix B -– A Template of Business Analysis Work Plan with Sample Contents)

PDF file formatClick here to download PDF file of Best Practices for BA (Appendix C -– A Template of User Requirements Document with Sample Contents)